Q: How should I store my products?

A: You can keep our products at room temperature. Please avoid high temperature, high humidity and direct sunlight.

Q: What is the shelf life of products?

A: Please refer to best before date labeled on each product’s package. You can see the estimated shelf life on each product’s page.

Q: Do your products contain any food allergens?

A: You can see allergy information on each product’s page and package.

Q: Do you accept refunds or exchanges?

A: Our products are perishable, therefore, all purchases will be final and non-refundable. There will be no refunds nor exchanges for packages that have been lost in transit or for shipments that have been delayed due to weather-related issues or during the busy holiday season. Minamoto Kitchoan Europe Ltd is not liable for incorrect order information provided by customer.