Q: When will my order be delivered?
A: Your order will be shipped out and delivered to you within 2-3 working days. If you require a faster delivery, please contact us.
Please note that there is possibility of delivery delay due to the busy holiday season or extreme weather conditions.
Q: Will I receive a shipping confirmation?
A: Once your order has been shipped, we will send you a confirmation email with tracking information. You can check the status of your package once it’s in transit.
Q: Do you deliver on weekends and bank holidays?
A: Normally delivery will NOT be attempted on weekends and bank holidays. However, it may be attempted on Saturday in some areas.
Q: Do you offer same day delivery?
A: Unfortunately same day delivery is unavailable at this time.
Q: Can I schedule a delivery?
A: Unfortunately you cannot schedule a delivery from our online shop. If you’d like to place scheduled delivery please write a note or contact us when you order.
Q: Do you ship to post office boxes?
A: At this time we are unable to process orders shipping to PO Boxes, and APO/FPO addresses.
Q: Do you ship to Europe?
A: Unfortunately, we can’t accept any international orders due to the delay and custom clearance fee issues.
Q: Do you ship internationally?
A: It depends on destination. Please directly contact our local stores near to your destination.
US store +1-212-489-3747 minamoto.ny-order@kitchoan.com
Taiwan store +886-2-2523-1575 public_relations@kitchoan.tw
Singapore store +65-6735-1315 minamoto@singnet.com.sg
Hong Kong store +852-2881-8173 sales-1@kitchoan.com.hk
Thailand store +66-2255-9842 online@kitchoan.co.th
Q: Can I cancel or change my order?
A: For cancellations or changes please contact us as soon as possible.
Please note if your order has been already shipped, we cannot accept any cancelation or change.
Q: Can I get a shopping bag when I order?
A: When you order, please write a note (For example,2 bags)if you need shopping bags. We can’t accept providing any shopping bags if you don’t write any note information.
